A series of unfortunate events: chronicle of my request to Asos

You know that I support online shopping with all my might: I have bought everything from handbags to oranges, makeup to DNA tests. I'm not exactly a rookie, wow.

One of my favorite stores (so far) was Asos. It is worth that the prices are not the cheapest in the world, but at the minimum that they gave discounts (and it is that they give discounts for almost everything: that if you pre-discount, that if you discount, that if the end of sales, that if because it is hot , yes because it's cold...) there I was, with Paypal fuming.

But I'm going to get to the point, what you want to read is my #dASOSperation: feeling of impotence linked to a bad experience with the store (pending acceptance by the Royal Academy, although at this rate of complaints they still include it before of 2019).

For my Christmas gift I asked my partner for the Savage Rainbow military hat. When I discovered him, several months ago, he made eyes at me from the first moment. Military, multicolored, edgy as hell and with I don't know how many stones attached to the millennial Sargent Pepper.

But the fact that it cost almost 90 euros (87.99) hurt my guts, my wallet, my lower back... my whole being. For this reason, when my partner told me in December "come on, I'll give it to you for the Kings, they've reduced it to 60 euros" I was more ecstatic than when I discovered Las Chicas del Cable.

It was a long month of waiting, but when January 6th rolled around and I saw the box of Savage Rainbow under the tree, I almost cried with excitement. I open the box, look inside and… THE DESIGN STONES WERE MISSING. And it's not that they had detached and were lost in the case at the best of the movement, it's that they weren't there directly. They had not arrived. They had disappeared as if they were taking a tour with Will Byers through the Upside Down.

“LET'S KEEP CALM!” I yelled at my boyfriend who was reading Mark, he is lying on the bed. "We can still work it out." My big problem is that in seven days (five business days) I was returning to Milan, to a shared apartment that the postal service does not directly reach, so it was urgent for me to arrive at my home in Madrid. "Tomorrow you return it and while I order a new one so that it arrives on time" I told him determined.

I had to pay an extra $11.99 for expedited shipping, but I thought it would be worth it. It was imagining myself going to the Milanese catwalk with the hat and I was already dying of the 'fashionil' emotion. Meanwhile I wrote a tweet to Asos uploading the photo of the hat and recommending Loctite to stick the stones well. You had to vent somehow.

They answered me privately telling me that they were very sorry and, after knowing my situation and the delivery, that they would return the 11.99 euros that I had to pay in addition for it to arrive on time. "Something is something" I thought.

On Tuesday the long-awaited hat arrived. I was looking forward to it so much that I think even my dog ​​was glad to see the postman. I opened the box with a curtsy that anyone would have guessed was Meghan Markle herself receiving a diamond crown as a gift from Prince Harry. I take it out of the package and… surprise, it is missing three other stones that had also gone to the Upside Down World that Asos must have in one of its warehouses.

That the defective cap arrives once is fine, but two and above having paid more for it to arrive on time? I'm going to be honest, the disgust was great. I uploaded another tweet again, already more pissed off and they told me to talk to the help chat.

In the chat I was attended by a certain "María" who was very understanding with me and told me that she had ordered an immediate replacement so that it would arrive on time. In the meantime, she had her send the second defective hat back. That same afternoon I went to make the return and, positive as always, I trusted the word of "María".

On Friday, the day before I return to Milan, "Rocío" writes to my email telling me that they don't have any stock of the hat left in the store, but don't worry, she'll give me the link so I can go back to it. buy it online at the store.

Not only was nothing sent to me at all, but it took them four business days to make an inquiry at a store and then tell me garlic and water and if I'm still interested, to buy it a third time.

Let's see, a first defective cap arrives, a second defective cap arrives for which I have to pay more so that it arrives on time, and they write me 24 hours before I leave the country to suggest that I I bought it again for the third time to have it sent to a place where I don't get mail?

Obviously, spending more money on something that had gone wrong because of him was not in my plans and this is what I replied to "Rocío" (don't these professionals have last names?):

And after all the trouble, after leaving for Milan without a gift that should have been perfect for Three Kings Day but they sent me defective on two occasions, a certain "Marco" answered me yesterday, Monday at 11:00 p.m. :04 at night telling me that I am going to receive a refund for the hat (it would only be missing), that surely the hat has been "mishandled" and that they offer me a 10% discount on my next purchase.

Little money to stop bothering them and no solution that works for me in this regard or that compensates for the fact that they have had me involved with orders and returns and, in the end, the result is that Asos continues as if nothing had happened and I I am left with nothing.

Finally, “Marco” tells me that he hopes the message will be useful. Of course, all the messages, and all the experience, have been very useful to me, and a lot, since I am not going to buy from Asos again seeing that they do not have any quality filter or the means to solve problems for which they should be responsible.

Tags: asos, buy, experience, internet, negative, problem, store, online store | Stored in: 2018, purchases, online