Teacher: Did you know that you cannot be charged for hand luggage?

Has it ever happened to you that when you take a flight and you don't have much luggage or just a backpack, they want to charge you for it? Do not allow it, as this is an illegal practice. Unfortunately, there are airlines that do not respect the rights of users, so we will tell you what you can do in case they want to charge you for hand luggage, according to the Federal Consumer Protection Agency (Profeco).

hand luggage

In accordance with Profeco and Article 47 Bis, section IX of the Civil Aviation Law, passengers can take two pieces on board as hand luggage weighing no more than 10 kilos.

Hand luggage must be less than the following dimensions: 55 cm long, 40 cm wide and 25 cm high. In addition, it may be carried as long as its nature or dimensions do not affect the safety and comfort of passengers.

#SrRoadRunneRs are playing Scientist today! Thanks @ProfessorD561 for the idea to allow the students to figure out… https://t.co/9OzTcdALQc

— Mrs Gleicher Thu Sep 26 12:29:02 +0000 2019

Some rules that the crew must follow are to ensure that the total weight in the storage compartments is not exceeded, that no carry-on luggage is carried during an evacuation, and that the procedures for handling all bags are followed.

Likewise, in accordance with the Civil Aviation Law, the permit holder or concessionaire (the airline), may only request payment from the passenger for weight and dimensions greater than those established for hand luggage.

What to do if an airline wants to charge you for luggage?

If an airline is not respecting the rules and you are at the CDMX airport, you can file a complaint at the Profeco Service Module, Monday through Sunday from 7:30 a.m. to 8:30 p.m., and holidays from 8:00 a.m. to 8:00 p.m. 00 to 20:00 hours.

You can also go to the Consumer Protection Office (ODECO) or call 55 55 68 87 22. The offices are open from Monday to Friday from 8:30 a.m. to 3:00 p.m.