Profeco: Can Mexican airlines charge for hand luggage?

Which airlines in Mexico charge extra for hand luggage?

According to a study carried out by the Federal Consumer Protection Agency, better known as Profeco, the Mexican airlines that were charging an extra cost to passengers for carrying hand luggage were mainly three:

However, two of these lines have accepted their mistake by ignoring this right of passengers, for which they no longer charge hand luggage.

Can airlines in Mexico charge hand luggage?

The answer is NO, even Profeco has issued different publications in which they let consumers know that hand luggage should not have an extra cost.

Since carrying this type of luggage is a right that all airlines in Mexico must respect.

Which airline in Mexico still charges hand luggage?

Unfortunately, despite the wake-up call that Mexican airlines received for violating this right of passengers, Viva Aerobus still does not comply with Profeco's instructions.

Given this situation, Profeco is taking legal action against this Mexican airline.

The legal actions we are talking about are due to the abuse towards consumers by wanting to charge an extra cost for carrying hand luggage in the aircraft cabin.

Where can I report an airline in Mexico that does not respect the rights of passengers?

In the event that you buy a ticket on an airline in Mexico and it does not respect your rights as a passenger, you can file a complaint directly with Profeco.

This is because this Attorney General's Office was created to help and defend the rights of all consumers in the country.

To raise your complaint you can do it through the following ways:

1. Call 55 55 68 87 22 or 800 468 87 22 (Monday to Friday from 9:00 a.m. to 9:00 p.m. or Saturdays, Sundays and holidays from 10:00 a.m. to 6:00 p.m.).

2. Send a WhatsApp to 55 80 78 04 85, 55 80 78 04 88 or 55 80 78 03 44.

3. Write to the Twitter profile @Profeco or @AtiempoProfeco.

4. Send a Direct Message (DM) to Facebook Official Prophet.

So before taking a flight, we recommend that you stay well informed, which is why we share with you the article from the new magazine El Consumidor de Profeco, so that you know your rights and obligations as a passenger on Mexican airlines.

TDA