Do you charge you hand luggage on the airline?So you can make a complaint

A couple of days ago, the Federal Consumer Prosecutor's Office (Profeco) made a call for attention to different Mexican airlines receiving extra costs to passengers who carry with them hand luggage.According to a press release, this practice is an infraction to the law.

Article 47 of the Civil Aviation Law specifies that every person on a plane "may take up to two pieces of hand luggage" in the cabin ".These should be up to 55 cm long by 40 cm wide by 25 cm high and will not be able to exceed ten kilograms.

For this reason, Profeco will attend all the complaints of those who report this type of practices.Here we tell you the requirements and the way to file the complaint.

You may also be interested: Can you fine use the cell phone at the airport?This says the law

Head chef anjan @house_albany has been teaching me how to peel and prepare butternut squash and a pineapple This ... https: // t.CO/1L59PJTQLI

— Gemma Davis CERT CIH Wed Mar 31 08:58:13 +0000 2021

Requirements to file the complaint:

These are the requirements that must be met to file a complaint with the corresponding authorities:

You may also be interested: travel salts?We tell you how much is the fine for excess luggage

Where can the complaint be filed?

In case of wanting to file a complaint for extra collection of hand luggage, the interested party may do so in person at the Consumer Defense Office closest to your home.Here the list.It is important to make an appointment in the telephone line of the dating program 01 800 468 87 22.

In the same way the complaint can be made via the Internet, especially for all those who are abroad.Here the steps:

1. Acceder al sitio Concilianet AQUÍ.
2. Dentro de la página, registrarse con un nombre de usuario y contraseña.
3. Proporcionar datos personales como nombre completo, domicilio y un teléfono de contacto.
4. Subir la identificación oficial en formato digital por ambos lados.
5. Por último, capturar la queja en formatos doc, jpg, jpeg, gif, pdf o tiff.

As indicated, Profeco will respond to the claim in a period of not 10 days.